Divine Harmony Privacy Policy

At Divine Harmony, we prioritize your privacy and confidentiality with the utmost care and respect. We understand the importance of safeguarding your personal information, and we want to assure you that we have implemented clear and robust measures to protect your data. Our commitment is to maintain transparency in how we securely handle your information, ensuring you can have complete peace of mind as you continue your journey with us. Please see our policies below:

1.0 Our core beliefs regarding user privacy and data protection

User privacy and data protection are human rights
We have a duty of care to the people within our data
Data is a liability, it should only be collected and processed when absolutely necessary
We loathe spam as much as you do!
We will never sell, rent or otherwise distribute or make public your personal information

2.0 Relevant legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.

3.0 Personal information that this website collects and why we collect it

This website collects and uses personal information for the following reasons:

3.1 Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third-party data processor (see section 6.0 below).

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

3.2 Our website and blog

Should you choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to the Squarespace website database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third-party data processors detailed below. Only your name will be shown on the public-facing website.

Your comment and its associated personal data will remain on this site until we see fit to either 1.) remove the comment or 2.) remove the blog post. Should you wish to have the comment and its associated personal data deleted, please email us here using the email address that you commented with.

If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.

NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on our blog.

3.3 Contact forms and email links

Should you wish to contact us via the Contact Page, you can send an email to our Google Mail account, telephone us or connect via Facebook. Your data is not stored by us in this event and is held by the third party email provider you use, our third-party data processor – Google (in mail and contacts).

3.4 Email newsletter

If you choose to join our email newsletter, the email address that you submit to us will be held by our website host Squarespace, who provide us with email marketing services. We consider Squarespace to be a third-party data processor (see section 6.0 below). The email address that you submit will be stored within this website’s own database but not in any of our internal computer systems.

Your email address will remain within Squarespace’s database for as long as we continue to use Squarespace services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within the MailChimp database, you will receive periodic newsletter-style emails from us for as long as you wish to. You can unsubscribe at any time.

3.5 Setmore.com Online Booking System

If you choose to book your appointment online, you are asked to enter your name, contact telephone number and email address into the setmore.com online booking system. This data is not held by us and is stored safely by our third-party data processor, Setmore.

4.0 How we store your personal information

As detailed in section 3.2 above, if you submit a comment to a blog post published on our blog some personal information will be stored within this ‘Squarespace’ website database. This is currently the only occasion where personal data will be stored on any of our websites. This data is currently stored in an identifiable fashion; a limitation of the content management system that our blog website is built on (Squarespace).

4.1 Paper Records & Therapy Notes

All clients are required to complete a paper record for their therapy sessions and these are held in a locked cabinet and are confidential. The paper records contains your contact information, details of any relevant medical history and information pertaining to your sessions with us for insurance purposes. We are legally obliged to hold this information securely on your behalf.

5.0 About this website’s server

This is a Squarespace site hosted by Squarespace on their servers. It is therefore part of the third-party data processors listed in 6.0.

6.0 Our third-party data processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. All of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.

Google – Gmail, Contacts & Drive
Setmore – Online Booking System
Squarespace – Website
Facebook, Instagram, WhatsApp, LinkedIn – Social Media

7.0 Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

8.0 Data Controller

The data controller of this website is: Rikki Jordan, Divine Harmony Group.

9.0 Data Protection Officer

Mr Rikki Jordan

Owner, Divine Harmony Group

Telephone: 07877833865

Email: divineharmonygroupuk@gmail.com

10.0 Changes to our privacy policy

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change & audit log below.

10.1 Change log

Get in touch

We usually respond within 24 hours: